Update
Our platform partner, Attensi, has released a fix for the issue that was causing delays in certification statuses within Education Playground. While the solution is active, some devices may hold onto old data, preventing you from seeing the update.
Action Required to See the Fix
A simple restart of the SKILLS app or your web browser will often resolve this. If the issue persists, please clear your cache:
- SKILLS App:
- iPhone: Go to Settings > General > iPhone Storage > SKILLS > Offload App, then reinstall
- Android: Go to Settings > Apps > SKILLS > Storage > Clear cache.
Alternatively, you can delete and redownload the app
- Desktop Browsers:
- Use the "Clear Browse Data" option in your browser's settings to clear "Cached images and files".
If you've tried these steps and the certification status still isn't updating correctly, please Contact support.
We appreciate your patience and collaboration as we worked to resolve this disruption.