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(✅ Resolved) Video Playback Issue on Attensi SKILLS Mobile App

Users may experience videos not playing or being muted in the Attensi SKILLS app on mobile devices; a quick workaround is available.

What’s Happening

A bug affecting video playback on the Education Playground when using the Attensi SKILLS app on mobile devices was identified. Videos would appear to load indefinitely and be muted when opened.

What’s Been Done

  • Attensi deployed an update intended to fix this by requiring users to tap to start a video with sound
  • Videos now require user interaction to begin playing (i.e., they won’t autoplay).
  • Once played, videos should start with sound on by default, without requiring users to unmute.
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